Delivery

At Shantima, every piece is custom-made in our studio located in the south of Israel. With a small dedicated team crafting each order with care, we ask for your patience as it takes up to 10 business days for your items to be ready for shipping.

Shipping Options: We ship your orders via FedEx Courier or FedEx Express Post, depending on the option you choose during checkout. All shipments have a tracking number to ensure transparency and peace of mind.

Estimated Delivery Times: Shipping times vary based on location and shipping method:

  • Israel: Courier Post: 2-3 business days
  • USA & Canada: FedEx Courier: 7-10 business days | FedEx Express Post: 2-4 business days
  • New Zealand & Australia: FedEx Courier: 7-14 business days | FedEx Express Post: 4-6 business days
  • Europe: FedEx Courier: 5-10 business days | FedEx Express Post: 1-3 business days

Customs Information: Please note that imported items may be subject to customs inspection and duty payments based on your country’s regulations. We recommend checking with your local customs authority for more details if you’re unsure about specific rules.

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Return Process: To initiate a return or exchange, please email us at sales@shantima.com within 7 days of receiving your order. Kindly note:

  • Items purchased on sale are eligible for exchanges only.
  • Returned items must be in their original condition, unworn, and unwashed.

Our Promise: We believe that the quality of our brand extends beyond our garments to every interaction with our customers. If something didn’t meet your expectations, please reach out to us. Your feedback is invaluable, and we’ll do our best to make things right.

Read more about Returns & Exchanges in the Blog.

Track Your Order

Keeping track of your order is easy! Visit our Track Your Order page, enter your Order ID, and press the “Track” button. You can find your Order ID in the confirmation email sent after completing your order and payment.

Feel the Freedom Woven Into Every Fiber

At Shantima, we aim to make every stage of your experience seamless and joyful. From placing your order to receiving your handcrafted garment, we’re committed to ensuring your journey with us is effortless and fulfilling. If you have questions, don’t hesitate to contact us at sales@shantima.com.